HIREWING REFUND POLICY
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1. Introduction
At HireWing (“we”, “our”, “us”), we are committed to delivering exceptional software services that meet our clients' expectations. This Refund Policy outlines the terms and conditions under which a Customer (“you”, “your”, “Customer”) may request and receive a refund for services subscribed to under a valid Master Service Agreement (MSA).
This policy is intended to be transparent and customer-focused, while ensuring fair treatment in accordance with applicable terms of service.
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2. General Refund Terms
2.1. Refunds, if applicable, will be issued strictly in accordance with the terms of the signed MSA and this Policy.
2.2. HireWing will evaluate refund requests in good faith and on a case-by-case basis, taking into account the specific circumstances and the nature of the services subscribed.
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3. Eligibility for Refund
Refunds may be granted only under the following conditions:
3.1. Service Non-Delivery: If the Services were not delivered in accordance with the specifications outlined in the applicable Order Form.
3.2. Termination for Cause: If the Customer terminates the MSA for cause, due to a material breach by HireWing and failure to cure such breach within 15 business days of written notice.
3.3. Duplicate or Erroneous Charges: If the Customer was erroneously charged or a duplicate payment was processed.
3.4. Request Process: The Customer must submit a written refund request within 15 calendar days from the date of the event giving rise to the claim. Requests should be emailed to billing@hirewing.com or submitted via the HireWing support portal.
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4. Refund Exclusions
Refunds will not be provided under the following circumstances:
4.1. Termination by Customer for convenience.
4.2. Non-use, partial use, or dissatisfaction unrelated to a service defect.
4.3. Downtime or interruptions due to: Scheduled maintenance, Force majeure events, Factors outside HireWing’s reasonable control.
4.4. Services accessed through a free trial, promotional plan, or non-paid engagement.
4.5. Customer’s failure to evaluate the service before purchase.
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5. Refund Review Process and Timelines
5.1. Acknowledgment: Refund requests will be acknowledged within 3 business days.
5.2. Evaluation: We will review the request and communicate a decision within 7 business days from the date of receiving all relevant documentation.
5.3. Processing: If approved, refunds will be processed:
- No earlier than 5 business days, and
- No later than 15 business days from approval date.
5.4. Payment Method: Refunds will be issued to the original payment method, unless otherwise agreed in writing.
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6. No Partial or Pro-Rata Refunds
6.1. HireWing does not provide partial refunds or pro-rata adjustments under any circumstances, including for early termination, unused services, or subscription downgrades.
6.2. Any promotional credits, discounts, or waived fees applied during the original purchase are non-refundable and will not be factored into any refund amount.
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7. Finality & Dispute Resolution
7.1. All refund decisions by HireWing are final unless disputed under the Dispute Resolution clause of the MSA.
7.2. Parties agree to engage in good-faith discussions to resolve disputes before initiating legal action.
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8. Amendments
8.1. HireWing reserves the right to amend this Refund Policy at any time. Changes will not apply retroactively to requests submitted before the amendment's effective date. Customers are encouraged to review this policy periodically.